FAQ

How to use the glove ?

You can go on our how to use page to see how our product works. 

When do I need the replace the glove ?

We recommend replacing the glove every 6-8 weeks after its first use. If you don't replace it, bacterias and mould may form, which can then cause irritations and allergens to your skin. Learn more about the importance of replacing the glove on our blog: https://mongant.com/blogs/infos/the-importance-of-replacing-the-glove

What is your glove made of ?

Our glove is made a viscose, a semi-natural material with low impact on the environment. 

Is your glove vegan ?

Yes, it is! Our glove is 100% vegan.

How do I track my order ?

You can easily track your order here: https://mongant.aftership.com/

Just add your order number as well as your email address or your phone number and you'll have a detailed view of your order status.

Where are you located ?

We are located in Lausanne, Switzerland.

What are the shipping times ?

Currently, we are processing the orders within 1-2 days, then the orders are delivered within 4-7 days. A faster shipping method (1-3 days) will be added soon. Stay tuned!

What are the shipping rates ?

Our standard shipping (4-7 days) is 100% free all around the world! 

We are, however, going to add a faster shipping method (1-3 days) in few weeks, that will cost 2.99£. Stay tuned! 

My product has been delivered damaged, what can I do ?

If your product has been delivered damaged, you can easily send us a picture of the damaged items at our email address, then we'll send you another product for free!

Email address: contact@mongant.com